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Customer Service

Shipping & Delivery

Shipping

  • Because each craftsman and artisan's process is unique, shipping times may vary.  You can expect items to be delivered within 7-12 business days in major metro cities and can take anywhere between 12-15days for other locations, from the time the order is confirmed. Individual shipping time is mentioned on the product page .In either case it will be delivered within 15 business days.
  • We have courier partners who will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

Privacy & Security

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to A 109,INFINITY TOWERS, Corporate Road, Prahalad Nagar, Satellite, Ahmadabad - 380015.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements

Cancellations

We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.

Returns

In the odd case that if you wan to return our products, here is our policy on returns:

  • Products that are eligible for return, can be returned within 30 days of receiving the merchandise. Eligible products will be easily visible on our product screens. 
  • Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing. 
  • In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product. You must email us about any damaged items in your shipment within 48 hours of receiving your order. 
  • Upon authorization of returns, we will gladly offer you an exchange or refund.   
  • We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the info@shainas.net
  • All returns are subject to the discretion of shainas But we're a friendly bunch :) 
Ordering

I need personal assistance with my order. Who can I contact?

Our customer service centre is happy to assist you with your order on 9408201104(10 AM - 7 PM)

How do I start a new account?

Please click on ' Account', which is located on the top right hand side of the website. You will then be prompted to a new page where you will find the" Register" button on the left hand side. Click Registert' and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

How do I update my details on my account?

Please click on the ' Account' tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on 'Edit' to update your details and 'Save' once you are finished to save these changes.

I am having problems ordering through your website. What can I do?

Our website is best supported by Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service centre .

What are cookies? Do I need to enable cookies in my browser?

They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.
Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page.

 

Payment, Pricing & Promotions
Payments are through CC AVENUE and completely secured
Viewing Orders

How can I track my order?

Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +9408201104 (10 AM - 7 PM) or drop us an email at info@shainas.net An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

What if I am not home when my package arrives?

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

My items haven't arrived yet. What can I do?,

Please allow up to 15 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately.  Give us a call on +9408201104 (10 AM - 7 PM) or drop us an email at info@shainas.net
An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.