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Shipping & Returns

Shipping

  • Because each craftsman and artisan's process is unique, shipping times may vary.  You can expect items to be delivered within 4-6 business days in major metro cities and can take anywhere between 7-12 days for other locations, from the time the order is confirmed. Individual shipping time is mentioned on the product page .
  • We have courier partners who will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.


Cancellations

We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.


Returns

In the odd case that if you wan to return our products, here is our policy on returns:

  • Products that are eligible for return, can be returned within 30 days of receiving the merchandise. Eligible products will be easily visible on our product screens. 
  • Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing. 
  • In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product. You must email us about any damaged items in your shipment within 48 hours of receiving your order. 
  • Upon authorization of returns, we will gladly offer you an exchange or refund.   
  • We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the info@shainas.net
  • All returns are subject to the discretion of shainas But we're a friendly bunch :)